It seems like there’s an app for every aspect of your business these days, why should your cleaning company be any different? Now, you might be wondering what scrubbing floors and a mobile app have in common…that, my friends, is superior customer service.
When apps are done correctly, they are a streamlined, user-friendly, and consolidated tool for communicating and checking off basic tasks. Our app, Swept, is no different.
Here are some of our favorite features:
#1 Mobile Cleaning Inspections
Our customized inspection reports function like a checklist that our managers use to ensure our cleaning crews are doing a great job. It holds them (and our company as a whole) accountable, allowing us to catch mistakes internally and track performance over time.
#2 Measure Performance
With a simple rating system, our app enables us to provide more information around each inspection point, instead of a simple yes or no. We can also record comments and take pictures so that our employees and our clients know exactly where things stand…and what’s being done to remedy any problems.
#3 Increased Transparency
These inspection reports—pictures and comments included—are sent directly to your inbox before we even leave your building. That means you know what went well, what didn’t, and what our next steps will be.
#4 Direct Messaging
If you’re not 100% satisfied with the service you’ve received, we want to know about it. With our app you can send questions and feedback to your entire cleaning crew and their managers, with the click of a button. Push notifications and the ability to mark a message as urgent ensure your team will be notified immediately.
Our app can be downloaded to both apple and android smartphones, and for those who aren’t super tech-savvy, our app can be linked to your phone so that messages in the app are delivered to you as texts and vice versa. Transparency, ease, and exceptional customer service are what we’re all about.
Looking for a trusted and reliable cleaning partner? Click below to get a quote in under 10 minutes!